Pre-Arrival Services

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PRE-ARRIVAL SERVICES

Transportation

  • Black car, limo and special transportation
  • Off-property excursions
  • Hertz Car rentals. Click here to learn more.

Hotel Experiences

  • Personal itinerary scheduling
  • In-room amenity special selections and suite delivery
  • Dining and nightlife reservations
  • Theatre and backstage access
  • VIP gaming and coordination
  • Special event coordination

Business

  • FedEx Office Print & Ship Center: Get shipping instructions or submit your orders online here

Health and Wellness Information

  • Health and wellness standards for the resort can also be found here

To get started, please contact us at 702-676-7000.

RESORTS WORLD LAS VEGAS MOBILE APP

Add a layer of convenience to your stay by downloading the Resorts World Las Vegas mobile app to your mobile device. Along with providing easy access to information regarding your stay, gaming, dining and entertainment, you can also sign up and manage your Genting Rewards account to access special promotions and early access to offers.

The Resorts World Las Vegas app is available for download:

 

SKIP THE LINE WITH THE HILTON HONORS APP

Enhance your hotel experience with the tap of a finger. With the Hilton Honors app, you can view and manage your reservations, transform your mobile device to a digital key, choose your room and gain easy access to early check-in and check out.

The Hilton Honors app is available for download:

ROOM SERVICE REIMAGINED

Don’t settle for the limited menu options of traditional room service. At Resorts World Las Vegas, we have modernized room service with a team that delivers food and retail items to you from the various venues on our property. Enjoy delivery to your hotel room, the pool, and our poker room without ever having to disrupt your stay. Place your order through Grubhub and let us handle the rest!

To learn more about room service, click here.

IMPORTANT RESORT POLICIES

To best prepare for your visit to Resorts World, please review the following policies:

Pet Policy

For safety and sanitation purposes, pets are not permitted anywhere in the Resorts World Las Vegas (RWLV) facility, except for service animals allowed under Title III of the Americans with Disabilities Act (ADA) and State law. Guests staying at the hotel with unauthorized pets will be charged a daily fee, and patrons not staying on property will be asked to remove the unauthorized pet from the premises.

For more information, please contact Resort Services at (702) 676-7000.

Cashless Policy

As we continue to be digital and mobile forward, we will no longer be accepting cash for deposits or payments at our front desks.

Smoking Policy

Marijuana is prohibited anywhere on property and Marijuana use in the room/suite will result in a $750 (room) $1500 (Suites) cleaning fee. Smoking of Cigarettes/Vapes is prohibited within the room/suite and will result in a $750 (room) and $1,500 (Suites) cleaning fee.

STILL HAVE QUESTIONS? ASK RED, YOUR DIGITAL CONCIERGE

Get instant answers to your inquiries with the click of a button. Red, our digital concierge, is programmed to assist you anywhere and at any time. From booking restaurant reservations to assisting with personalized stay services, let Red help you spend less time worrying about your stay and more time relaxing.

To start an inquiry with Red, click the Red icon on the bottom right corner of your screen or text RED to 79888.

Learn More